Answers to your questions

We've compiled a list of frequently asked questions to provide you with quick and easy answers regarding our services, maintenance tips, and what to expect when you choose Shepherd Mobile Small Engine Repairs.

Frequently asked questions

At Shepherd Mobile Small Engine Repairs, we are dedicated to providing clear communication and exceptional service. Below are some common questions our clients ask, along with helpful answers to guide you.

What would happen if the weather is poor on the day of my appointment?

If the weather conditions are poor on the day of your appointment, we can still keep your appointment as we use covered trailer to provide services.

How often should I service my equipment?
We recommend servicing your small engine equipment annually to ensure optimal performance and longevity, especially before peak usage seasons.

Are payments due the same day?
Yes, payment is due upon completion of services. We accept various payment methods for your convenience.

How can I pay my invoice?

You can pay your invoice through e-transfer or cash. We will provide you with all the necessary details after the service is completed. Card payments (visa, debit, mastercard) will be available soon!

What happens if I need to cancel my appointment?

If you need to cancel your appointment, please notify us as soon as possible, preferably 24 hours in advance, so we can adjust our schedule accordingly. You can reach us at 705-928-3624.

What easy tips or advice do you often give customers to help them maintain their small engines or get the most out of your services?
To maintain your small engine, we recommend draining fuel at the end of the season, storing the unit out of the elements when possible, removing the battery at the end of the season for storage, avoiding running old fuel, and always using high-end synthetic two-stroke oil.

Are there any common misunderstandings or things people often get wrong about small engine repair that you'd like to clarify?
A common misunderstanding is that all small engine issues are simple DIY fixes. While some minor problems can be, many require specialized tools, knowledge, and experience to diagnose and repair correctly. Attempting complex repairs without proper understanding can often lead to further damage. Trusting a professional ensures your equipment is handled safely and effectively.

Do you offer service for all types of small engines?

We service a wide range of small engines, including those found in lawnmowers, snowblowers, generators, and small construction equipment. If you have a specific type of equipment, please contact us at 705-928-3624 to confirm.

Can I book an appointment online?

You will be able to schedule online coming soon! For now, please contact 705-928-3624 or email shepherd.engines@outlook.com

Need more information?

If you didn't find the answers you were looking for, don't hesitate to reach out to us directly. We're here to help keep your small engines running smoothly.